Frequently Asked Questions

1. Brew tea: Brew your favorite tea and let it cool. You can use black tea, green tea, oolong tea, or any other type of tea you prefer.

2. Sweeten the tea: Add sugar or your preferred sweetener to the tea and stir to dissolve. You can also add milk or any other ingredients you like to make your own custom bubble tea recipe.

3. Add tapioca pearls: Scoop a serving of cooked tapioca pearls into a cup and pour the sweetened tea over them. Stir gently to combine.

4. Serve: You can serve your bubble tea over ice or enjoy it as is. You can also add additional toppings like fruit, jelly, or whipped cream if desired.

It's important to note that the tapioca pearls should be fully cooked and rinsed before adding them to the tea. If they are not properly prepared, they can become hard and difficult to chew. Make sure to follow the preparation instructions carefully to get the best results.

Tapioca pearls are small, chewy spheres made from tapioca starch, which is extracted from the cassava root. They are commonly used in bubble tea and other sweet beverages, as well as in soups, desserts, and snacks. Tapioca pearls have a soft, gummy texture and a neutral flavor that makes them a versatile ingredient that can be sweetened or flavored to suit a wide range of tastes.

When cooked, tapioca pearls have a translucent appearance and become soft and tender, making them a popular addition to drinks and other dishes. They are available in a variety of sizes, ranging from small pearls for use in bubble tea to larger pearls for use in soups and stews.

Overall, tapioca pearls are a staple ingredient in many cultures and are known for their unique texture and versatility. Whether you're looking to make your own bubble tea at home or add a fun touch to a dessert, tapioca pearls are a great choice.

1. Tapioca Starch: The main ingredient in tapioca pearls, tapioca starch is extracted from the cassava root and is a natural, gluten-free starch that provides the pearls with their characteristic chewy and translucent texture.

2. Water: Used to mix the tapioca starch into a dough-like consistency, water is an essential ingredient in the tapioca pearl-making process.

3. Caramel Colors: Caramel colors are added to enhance the natural color of the tapioca pearls, giving them a warm and inviting appearance.

4. Sodium Carboxymethyl Cellulose: This ingredient is added to help improve the texture and stability of the tapioca pearls, ensuring they remain tender and chewy even after cooking.

5. Potassium Sorbate (Preservative): This ingredient is added to help preserve the freshness and quality of the tapioca pearls, ensuring they last longer and remain fresh for use in drinks and recipes.

6. Brown Sugar Flavor: A small amount of brown sugar flavor is added to enhance the natural sweetness of the tapioca pearls and to provide a touch of rich, caramel-like flavor.

Together, these ingredients work to create a high-quality, delicious product that is perfect for use in bubble tea, other sweet beverages, and even in soups, desserts, and snacks.

Tapioca pearls should be stored in an airtight container in a cool, dry place. Avoid exposing the pearls to direct sunlight or high temperatures, as this can cause them to spoil or lose their texture and flavor. If stored properly, tapioca pearls can last for several months.

It is also important to keep the pearls dry and free from moisture, as moisture can cause the pearls to become sticky and difficult to use. If you have opened the package and there is any moisture present, simply spread the pearls out on a dry, clean surface and allow them to air-dry before returning them to their storage container.

Tracking Products:

Once the product leaves our warehouse, we ask that you please contact the shipping provider for updates regarding shipping and delivery. All orders ship from Canada so tracking through USPS will not update until the package has cleared customs. 

Domestic Shipments:

Domestic shipments can take up to 5-10 business days to be delivered. If you haven’t received your package or your order is showing delivered, please follow the provided steps:

• Please allow 3-5 business days for the package to be delivered after the tracking has shown delivered. Shipping carriers sometimes mark a package as delivered but will not deliver it until a later timeframe. If the package still has not arrived after the 5th business day, please reach out blackcatsboba@gmail.com, as our customer service team can further assist you.
• If your package is deemed lost in transit or can not be located, please contact us via email at blackcatsboba@gmail.com and we can further assist you.

**Please note, we are not responsible for stolen packages.

International shipments:

International shipments can take up to 30-45 business days to be delivered.

We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the Canada. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility.

If for whatever reason your order is seized by customs, we will not issue you a refund unless all products are returned to us in the original condition per the return policy.

Shipping to APO/FPO/DPO Addresses:

We do ship to APO/FPO/DPO addresses; however, transit times may take up to 30-45 business days.

Incorrect Address:

Once an order is processed for shipment, we are unable to adjust the shipping address. We recommend reaching out to the respective shipping carrier or USPS, to redirect your package or have it held at a location near you. 

USPS: 1-800-275-8777

USPS Package Intercept

If you have additional questions, please reach out to our Customer Service Team at blackcatsboba@gmail.com.

At Black Cats Boba, we are committed to providing our customers with high-quality tapioca pearls. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy.

Conditions for Return:

• The product must be unopened and in its original packaging.
• Return request must be made within 30 days of the original purchase date.
• Customers are responsible for the return shipping costs.

Process for Return:

• Contact our customer service team at blackcatsboba@gmail.com to initiate a return.
• Once the return is approved, you will receive instructions on how to proceed with the return shipment.
• Upon receipt of the returned product, we will process the refund to the original payment method within 7-10 business days.

Exceptions:

• Custom orders or bulk purchases are not eligible for return or refund.
• Products that have been opened or damaged due to customer handling are not eligible for return or refund.

If you have any questions or concerns about our return policy, please do not hesitate to reach out to our customer service team. We are always here to help.

Orders can usually be changed or cancelled before they have been shipped. If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee that we will be able to make changes or cancellations once the order has already been processed and shipped.

If you would like to change or cancel your order, please reach out to our customer service team at blackcatsboba@gmail.com. They will be able to assist you with the process and provide any additional information you may need.